Click
here to visit 'This Week's Specials' where you can download your copy. We plan to offer on-line specials
soon. As always, we invite you to shop your local ALCO or Duckwall
store.
Where
can I get a copy of the circular?
Click
here to go to our 'Specials' page and download a copy of the
circular. In some markets, our circular may be found in your local
paper; in others, it may be mailed. But you will always be able to find it on our website.
How
do I find out about jobs at ALCO?
You can click
here to find out about jobs at ALCO.
Where
is the nearest ALCO or Duckwall store?
Click
here to Go to the Locations section of our website to find the nearest ALCO or Duckwall store.
What
is your return policy?
All returns and exchanges
must be made within 90 days and require an original receipt. Returns
without a receipt or past 90 days are not accepted.
A valid ID may be required. We reserve the
right to limit or refuse some items for return or exchange.
Returns must be new, unused and complete with accessories, instructions,
and packaging. We reserve the right, at our discretion, to refuse
some items for refund or exchange.
CD's, DVD's, tapes, videos, software, games, and collectible items
can not be returned for refund if opened. Defective titles may be
exchanged for the same title only.
Repairs for defective items covered by the manufacturer's warranty
become the responsibility of the manufacturer. For Manufacturer
Repair/Warranty information, call 1-800-334-2526.
Seasonal, holiday and clearance items will be refunded at the current
clearance price.
· Credit card or debit card purchases can be refunded only
to the original card.
· Refunds for purchases by check may require bank validation.
Does
ALCO match competitors' pricing?
We will meet any local
competitor's current advertised sale price on identical items. Bring
their ad in and we'll match it. To offer these additional savings,
clearance, one of a kind items, flat percentage off offers and double
or triple coupons must be excluded.
How
can I purchase ALCO gift cards?
You may purchase ALCO
gift cards at any of our retail stores, or to purchase online click
here.
How can I get a copy of the Duckwall-ALCO annual report?
To access a digital copy
of our annual report, click
here to go to the Corporate-Investor Relations section of our
website. From there you will have access to our annual reports from
the year 2000 through our current report. To receive a print copy
of our report, click here to fill out the mailing form at the bottom of our Investor Relations
page.
Can I buy on line at ALCO?
Currently, you may purchase
ALCO gift cards online in four demoninations: $5, $10, $25, $50. Click
here to shop for gift cards. We are in the process of adding
Online Specials to our website. Check back with us in the future
for web-only specials.
How
can I find out about sales?
Our weekly specials are
updated on our website every week. To view this week's specials, click here.
What is the Duckwall-ALCO Privacy Policy?
Click
here to view Duckwall-ALCO's privacy policy.
Does
ALCO have layaway?
Yes, we do have layway.
All layaways require a minimum 20% down of the total purchase price
and at least three scheduled payments must be made within the 90
day layaway period. Clearance merchandise is not eligible for layaway.
Merchandise may be picked up when your purchase is paid for in full.
(Call ahead and we'll have it waiting for you.)
Does
ALCO accept checks?
Yes, we accept checks
from our local trade area. A driver's license or state ID is required
and two party checks and counter checks cannot be accepted. The
service charge for returned checks will be that allowed by state
law.
Does
ALCO offer rebates?
All merchandise rebate
offers are limited by the stipulations of the manufacturer.
What
if I was charged the wrong price for an item?
In case of price errors,
we will make any adjustments necessary after verification.
What
if ALCO does not have an advertised item in stock?
While it is our intention
to always have every advertised item in stock, there are times when
unforeseen circumstances make this impossible. When this happens,
we will issue you a "raincheck" if the item is available
from the manufacturer. If it is not, you may purchase a similar
item at 20% off. Please ask at the Service Desk.
